Home / Repair Solutions / Cache Battery Repair
Cache Battery & SPS Repair

Enterprise storage cache battery repair, across every major platform.

Fixed-price repair and advance exchange for NetApp, IBM/Lenovo, HP Enterprise EVA, Nexsan and Dell EqualLogic cache batteries. UK-based facility, 5–7 day turnaround, 12-month return-to-base warranty.

  • Storage Awards winner 2025 & 2026
  • Repaired in Wiltshire
  • 8-hour load test
  • 12-month warranty
Storage controller cache battery module being load-tested with a multimeter

Fixed price

Agreed upfront. No surprises, no T&M billing.

Advance exchange

Replacement out before yours arrives, subject to stock.

12-month warranty

Return-to-base cover on every repair as standard.

5–7 day turnaround

Repaired unit shipped back ready for re-installation. Typically 5–7 working days.

Quick answer

Which cache battery service do you need?

If your array is reporting a failed, missing or expiring cache battery, send us the part number and we’ll come back with a fixed-price repair quote. If you can’t run with write cache disabled while it’s away, ask for an advance-exchange unit and we’ll ship one from stock first. Not sure which battery you’ve got? Tell us the array model and we’ll work it out.

Choose your platform

Pick your storage manufacturer.

Specialist repair pages for every major enterprise storage platform, with part numbers, supported arrays and fixed-price repair details.

Storage controller NVRAM cache battery moduleNVMEM
NetApp

NetApp NVMEM Cache Battery

FAS, AFF-A, AFF-C, ASA & E-Series storage arrays.

  • New cells, board recalibrated
  • Load-tested before despatch
  • Advance exchange available
Storage array controller canister with cache batteryController BBU
IBM & Lenovo

IBM / Lenovo Cache Battery

FlashSystem 840/900 and Storwize V3700, V5000, V5010, V5020, V5030 & V7000.

  • Canister and node batteries
  • Lifecycle flags reset
  • 12-month warranty
Enterprise disk array with hot-swap drives in a rackEnd-of-support arrays
HP Enterprise

HP EVA Cache Battery

HP EVA4000, EVA6000, EVA8000 and the 4100/6100/6400/8100/8400 series.

  • Keeps legacy EVAs running
  • Fixed-price repair
  • Load-tested before despatch
Battery cells being rebuilt on a repair benchFrom £125
Nexsan

Nexsan Cache Battery

E18, E32, E48, E60, BEAST and SATABEAST. From £125 fixed-price.

  • Cells replaced and recalibrated
  • Fixed-price from £125
  • 12-month warranty
Component-level PCB rework under a stereo microscopeEqualLogic
Dell EqualLogic

Dell Cache Batteries

PS4210, PS6210 and PS6610 disk arrays. Parts 010DXV and 0KVY4F.

  • Controller batteries repaired
  • Lifecycle flags reset
  • Advance exchange available
Not listed?

Battery not on the list?

We repair cache batteries and SPS units for a far wider range of enterprise storage than fits on one page. Tell us what you’ve got — we’ll tell you if we can repair it.

Common faults

The cache battery faults we see every week.

If your array is flagging its cache battery, it’s usually one of these. Most are repairable at component level.

Battery failed or missing

The controller reports the cache battery as failed, missing or not detected — often a cell, connector or board fault rather than a dead pack.

Write cache disabled

With a weak battery the controller drops to write-through mode to protect your data, and performance falls with it.

Won’t hold charge

The battery charges but fails its learn or capacity test. Usually tired cells — we replace them and recalibrate the board.

End-of-life warnings

The lifecycle counter says the battery is due for replacement. We rebuild it and reset the flags so the array reports it as healthy.

Swollen or leaking cells

Physical damage from age or heat. Cells replaced, housing checked and the pack load-tested before it goes back.

Charging or board faults

The cells are fine but the pack won’t charge or report correctly. Diagnosed and repaired on the board.

Not the fault you’re seeing? Send us the error message or a screenshot from the management console and we’ll tell you what’s going on.
How it works

Four steps from failure to fixed.

The same process across every OEM platform. Predictable, tracked and quoted before any work begins.

01RMA & quote

Send us your part number(s). We’ll confirm fixed-price repair and advance exchange availability.

02Ship your battery

Send your failed unit in secure ESD-safe packaging — tracked and insured.

03Repair & recalibrate

Cells replaced, board recalibrated, lifecycle flags reset, then full load-tested.

04Return delivery

Repaired battery couriered back to you, ready to re-install, with a 12-month return-to-base warranty.

Why Gentronics

The team behind the repair.

An award-winning UK enterprise storage specialist, repairing what others tell you to replace.

Battery cells being rebuilt on a repair bench
Collecting Storage Repair Specialist at The Storage Awards 2026.
2026
Storage Repair Specialist

The Storage Awards · Back-to-back winners 2025 & 2026

UK
Wiltshire facility

All repairs handled in our Devizes lab. No third-party outsourcing.

8 hr
Bench tested

Every battery load-tested before despatch, with an audit trail by serial number.

12 mo
Warranty

Return-to-base warranty as standard, extendable on request.

Questions

Questions we get asked.

Straight answers on turnaround, warranty, advance exchange and what to send us.

How long does a cache battery repair take?

Our standard turnaround is 5–7 working days from receipt. If you can’t wait, we can usually ship an advance-exchange unit from stock first.

Is a repaired battery as good as a new one?

We replace the cells, recalibrate the board and reset the lifecycle flags, then load-test every battery for 8 hours before it leaves. It’s covered by a 12-month return-to-base warranty.

Will my array recognise the repaired battery?

Yes. It goes back in exactly as your original did, and because the lifecycle flags are reset, the controller reports it as healthy.

Can you repair batteries for end-of-support arrays?

Yes — including HP EVA and older Storwize models where a new OEM battery is hard to find or no longer sold.

What does advance exchange mean?

We send you a replacement battery from stock before yours comes to us, so you’re not running with write cache disabled while it’s being repaired. Subject to stock.

What do you need to quote?

The battery part number and the array model. We’ll come back with a fixed-price repair quote and advance-exchange availability.

Battery not listed?

We repair cache batteries and SPS units for a far wider range of enterprise storage than fits on one page. Tell us what you’ve got — we’ll tell you if we can repair it.

Failed cache battery?Fixed-price quote · Advance exchange · 12-month warranty
Stay in the loop

Get the latest from Gentronics.

New articles, product updates and industry insights on enterprise storage repair, brokerage and lifecycle management. No spam. Unsubscribe anytime.

Trusted for repair, brokerage & lifecycle across the industry

IBM
NetApp
Nutanix
Veeam
HP
Dell
Lenovo
Quantum
Nexsan
Seagate
Fujitsu
Overland Tandberg
Tandberg Data
Qualstar
Symply
Falconstor
Actidata