Data Recovery Terms and Conditions

Please take a moment to read and understand our data recovery terms and conditions. If you have any questions please contact us.



Customer engages Gentronics Solutions Limited and/or its suppliers to: inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimise the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time.


Gentronics Solutions Limited will use any information contained in the data, media and/or equipment provided to Gentronics Solutions Limited by Customer (“Customer Information”) only for the purpose of fulfilling the Engagement, and will otherwise hold such Customer Information in the strictest confidence.

Any Confidential Information disclosed by Customer under this agreement will remain the owner’s sole property, and Gentronics Solutions Limited shall employ reasonable measures to prevent the unauthorised use of Customer Information, which measures shall not be less than those measures employed by Gentronics Solutions Limited in protecting its own confidential information.

Gentronics Solutions Limited will not disclose Confidential Information except to employees or consultants reasonably requiring such information (and who have secrecy obligations to Gentronics Solutions Limited) and not to any other party except as required by law. Gentronics Solutions Limited will employ appropriate technical and organisational measures to safeguard any Customer Information, including personal data, and will act only on the instruction of the Customer with respect to such information.

Gentronics Solutions Limited is part of a worldwide organisation and Customer hereby agrees to the transfer of information to Gentronics Solutions Limited affiliates and suppliers worldwide as needed for the sole purpose of performing the engagement.


Customer agrees to pay Gentronics Solutions Limited all sums authorised from time to time by Customer, which will typically include charges for Gentronics Solutions Limited services, reasonable travel and per diem expenses for on-site work, shipping and insurance (both ways), and actual expenses,

if any, for parts, media, and/or off-the-shelf software used in the Engagement. Unless otherwise agreed to in advance by Gentronics Solutions Limited, all such sums are due and payable in advance, by company check, bank wire transfer, or credit card.


Any consent required of either party will be effective if provided in a commercially reasonable manner, which includes without limitation, verbal authorisation if followed by written confirmation by NCE at the earliest possible opportunity, and/or facsimile.


Customer acknowledges that the equipment/data/media may be damaged prior to NCE receipt, and Customer further acknowledges that the efforts of NCE to complete the Engagement may result in the destruction of or further damage to the equipment/data/media. NCE regrets that it will not assume responsibility for additional damage that may occur to the Customer’s equipment/data/media during NCE efforts to complete the Engagement.


In no event will NCE be liable for any indirect damages whatsoever. The total liability of NCE to Customer under this Agreement shall in no event exceed the total sums paid by Customer to NCE.

Customer’s Representation and Indemnification.

Customer warrants to NCE that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to NCE, and that its collection, possession, processing and transfer of such equipment/data/media is in compliance with data protection laws to which Customer is subject; and Customer will defend, at its expense, indemnify, and hold NCE harmless against any damages or expenses that may occur (including reasonable attorneys’ fees), and pay any cost, damages, or attorneys’ fees awarded against NCE resulting from Customer’s breach of this section.


The parties agree that this Agreement shall be governed by English Law in every particular including formation and interpretation and shall be deemed to have been made in England. The parties agree that if any provision of this Agreement is held unenforceable, the validity of the remaining portions or provisions of the Agreement shall not be affected.

Any revision or modification of this Agreement shall be effective only if it refers to this Agreement, is in writing, and is signed by an authorised representative of each party. Facsimile signatures for this Agreement and any subsequent exhibits are effective to bind the signing party and admissible in any court and/or for any lawful purpose.

This Agreement, together with any exhibits or other attachments, constitutes the entire Agreement between the parties in relation to this subject matter. No provisions in either party’s purchase orders or in any other standard business forms employed by either party will apply even if accepted by the other party.


NCE will hold the information you have given on this form for administering your account, credit risk assessment and customer management. Your information will be disclosed to employees of these departments.